Who We Are

Extronium International ("Extronium", "we", "us", or "our") operates the website extronium.com and provides digital marketing, branding, and web development services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

By using our website or submitting any form on extronium.com, you agree to the practices described in this policy. If you do not agree, please do not use our website.

Information We Collect

We collect information in two ways — information you give us directly, and information collected automatically when you use our site.

Information you provide directly:

• Full name
• Email address
• Phone number or WhatsApp number
• Business name and details
• Budget range and service interest
• Any message or notes submitted via our contact form

Information collected automatically:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on site
• Referring URLs (where you came from)
• Cookie and tracking pixel data (see Section 04)

How Your Data Is Used

We use the information we collect for the following purposes:

• To respond to enquiries submitted through our contact form
• To schedule consultations and follow up on service requests
• To send you relevant information about our services (only where you have consented)
• To improve our website experience and content
• To measure and optimise our advertising campaigns
• To comply with legal obligations
• To detect and prevent fraud or misuse of our site

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies & Tracking Technologies

Our website uses cookies and tracking pixels to help us understand how visitors use the site and to serve relevant advertising. You can control your cookie preferences via the consent banner on your first visit.

We currently use the following tracking technologies:

• Facebook Pixel — tracks visitor actions to measure and optimise our Meta (Facebook & Instagram) ad campaigns
• Google Analytics — collects anonymous traffic and behaviour data to help us understand site performance
• Google Ads — tracks conversions from our Google advertising campaigns
• TikTok Pixel — tracks visitor behaviour to measure and optimise our TikTok ad campaigns
• Functional cookies — essential cookies required for the website to operate correctly

You may withdraw or update your cookie consent at any time by clicking the "Cookie Settings" link in the footer of our website, or by clearing your browser cookies and revisiting the site.

Third-Party Services

To operate our website and deliver our services, we work with trusted third-party providers. These include:

• Meta (Facebook) — advertising and pixel tracking. Meta Privacy Policy →
• Google LLC — analytics and advertising. Google Privacy Policy →
• TikTok — advertising pixel. TikTok Privacy Policy →
• WordPress / WP Engine — website hosting and content management
• WPForms / Contact Form 7 — form submission handling

Each third-party provider has their own privacy policy governing how they handle data. We encourage you to review their policies directly.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form submissions are retained for up to 2 years for business and follow-up purposes
• Analytics and cookie data is retained according to each platform's default retention settings (typically 14–26 months)
• If you request deletion of your data, we will action it within 30 days

Your Rights & Choices

Depending on where you are located, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your personal data
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — request your data in a portable format
• Right to object — object to our use of your data for marketing purposes
• Right to withdraw consent — withdraw cookie consent at any time

To exercise any of these rights, contact us at services@extronium.com.

How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include SSL encryption on all data transmissions, restricted access to personal data, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted personal data to us, please contact us immediately and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out: